When it comes to choosing a data centre, most businesses are looking for the same three things: reliability, security, and support they can actually count on when it matters, and that’s especially true in a city like Houston, where weather, scale, and competition all play a role. The fact is that finding a provider that delivers more than just rack space is massively important.
TRG Datacenter, based in Spring just outside of Houston, has carved out a strong reputation for building its facility the right way and treating its clients like actual partners, but the big question is, does the hype hold up? In this review, we’ll take an honest look at what TRG does well, where it could improve, and whether it’s the right fit for your business. Read on to find out more.
Pros & Cons of TRG Datacenter
Pros
Built From the Ground Up for Resilience
One of the most impressive things about TRG is that it wasn’t crammed into a repurposed warehouse because the facility was actually designed and built specifically to handle long-term, critical IT infrastructure, and that shows. It’s elevated, reinforced, and carefully engineered to handle the kinds of storms Houston is known for, and while some providers in the area still struggle with flood risk or temporary workarounds, TRG planned for the worst from day one.
Fantastic Uptime Guarantee
- Most data centres promise uptime – it’s what people want, and exactly what they’re looking for.
- What’s different here is that TRG guarantees it, and then backs that up with a full month’s credit if they ever fall short.
- Plus, that’s not hidden away in the small print because it’s really a clear, no-nonsense policy, and from all reports, they’ve managed to hit their target consistently.
- It’s the kind of confidence you want from a provider, especially if downtime for you equals lost revenue or angry clients.
Remote Hands Included
Plenty of centres offer remote hands, but TRG includes it in the price and treats it like part of the core service. If you need a cable moved, a reboot, or something minor done without making the drive, they’ll handle it, 24/7, and they usually do it fast. For small IT teams or out-of-town clients, that’s a big convenience, and not having to pay extra every time you need something basic done can save serious money over time.
Excellent Customer Service
The feedback from TRG customers tends to focus on one thing: how human the experience is. There aren’t any endless ticket queues or generic responses, and when you need something, you speak to someone who understands the system and actually helps you solve the problem. Amazingly, that kind of personal service isn’t standard in this industry, but it does seem to be part of how TRG operates.
Honest Pricing
- This isn’t the cheapest facility in Texas, but TRG doesn’t short change clients, either.
- The pricing is clear, straightforward, and includes things that many other providers bill separately for, like cross-connects and remote hands.
- That makes it easier to budget.
- It avoids the usual surprise invoices for what should be routine tasks, and if you’ve worked with bigger providers, you’ll know how rare that is.
Top Power and Cooling Infrastructure
The facility is designed to handle high-density deployments without breaking a sweat. Here you’ll find that power is redundant and reliable, and the cooling system is modern and efficient. Plus, it’s also designed in a way that doesn’t rely on risky or overly complex infrastructure, so if your racks are pulling a lot of heat or you’re planning to scale, this place can handle it. Even if you’re small now, if you grow, this is a data center that you can stick with.
Cons
It’s Not Exactly In Houston
TRG is based in Spring, which is technically part of Greater Houston, but it’s a drive if you’re working downtown or in the Energy Corridor. For most businesses, that won’t matter much, but if your team needs to access the site regularly, or if you’re based further south, it’s something to think about.
Not a Global Brand
- TRG has earned respect locally and regionally, but it’s not a household name in the global colocation scene.
- If you’re a multinational looking to build a mirrored setup across continents, TRG might not have the footprint you need.
- That said, for companies focused on the Houston area, this probably isn’t a concern at all.
Focused on Colocation, Not Cloud Services
TRG does one thing really well: colocation. It’s not a cloud provider, and it’s not trying to be, and if you’re looking for direct bundled cloud services or a hybrid infrastructure package, you’ll likely need to integrate third-party solutions. The good news is, their network setup makes that easy, but it’s still something to plan for.
Other Things Worth Knowing
Facility Design
TRG’s layout is clean and practical, and everything from the cable trays to the cooling zones is designed with uptime and maintainability in mind, which gives you confidence that systems won’t be haphazard or overextended.
Security Measures
The building is well-secured, with 24/7 staffing, physical access control, surveillance, and all the standard protections you’d expect from a serious facility. The security is thorough, which is usually a good sign.
Client Base
TRG tends to attract businesses that need high availability and appreciate fast support, and that includes IT firms, financial services, healthcare companies, and even smaller startups that want a stable home for their infrastructure. It’s not a niche provider, but it’s definitely not trying to serve the mass-market either, which is part of what makes it feel more focused.
Final Thoughts
TRG Datacenter might not be the biggest name in the industry, but what it offers is hard to come by: a facility that’s been properly and carefully built, a team that supports its clients, and a track record of keeping things running in a region where outages are common.
It’s not perfect because the location won’t suit everyone, and it doesn’t offer all the cloud extras some businesses want. But if you’re looking for colocation that’s dependable, secure, and backed by people who seem to care about doing the job right, TRG is a great choice.
